A mobile survey. Only different.
Feedback is an awesome new service for the restaurant industry, focused on solving a single problem in a way that nobody has been able to do, until now.
It’s a survey solution that your guests love to use, and delivers the most useful and actionable data you’ve ever imagined. Right down to the items on their plate, the server that brought it to their table, or the chef that prepared it.
Key Features of Feedback
No App Required.
Feedback is a browser based solution that looks like a beautiful app. Your guests probably don’t need another app in their phone.
Feedback knows exactly what questions to ask, because it knows what you ordered, and who served your table.
When we say easy – we mean it. Your guest will get coached on how to complete the survey in under a minute.
Julie Was Your Server.
Imagine, knowing what guests think of your staff – without the public rants.
Feedback gives instant alert to the right people. In some cases, you may be able to fix a problem, right on the spot.
Negative feedback happens. But with useful data about what exactly went wrong you can work to make it better right away.
No App Required.
It’s simple. Send a text. Receive a link. Click on the link.
The data is in the POS.
Feedback automatically links to your Point of Sale system pulling out all the data needed to form an instant “Smart Survey”. It’s smart because the POS knows exactly what the guest ordered, when it was ordered, what modifiers were requested, who served it, and probably who prepared it in the kitchen. All of this data is used to instantly build a simple and beautiful survey in the guest's phone.
Done in 60 Seconds.
What could be easier than clicking through the items you purchased – and letting the business know if they got it right. Or not.
Feedback works to keep the guest engaged through the full survey by using beautiful animations, and words of encouragement too.
Julie was Your Server.
No matter how great your food, your service staff is the true face of your business.
So how are they doing? Really.
Feedback provides a “hotline” button to forward comments straight to the owner in real-time. This way, the owner is immediately aware, and can fix the problem as quickly as possible.
We believe meaningful data is the key to running a better business. Feedback pulls in an amazing array of critical data – and presents it in a simple to understand interface that you can access anytime, anywhere.
What People are Saying.
Don’t just take our word for it! We think Feedback is the most powerful guest review solution you will ever use, and we think you will too!
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